FEATURES

BENEFITS

Real time status of repair order

• Gives customer instant access to repair order status
• Reduces hold or transfer time
• Ensures information is relayed accurately and quickly to the customer

Custom greeting

• Up-sell message can be added and changed easily by Service Manager

Auto Service Attendant

• Pre-screens and qualifies each incoming call
• Reduces Service Department’s time expenditure and number of personnel required to address each repair order query

Call routing to assigned Service Writer

• Hands calls off to assigned Service Writer or other appropriate personnel automatically

Screen Pop

• Puts repair order directly onto the Service Writer’s workstation as the call is being transferred
• Eliminates time expended by Service Writer retrieving records
• Minimizes time customer spends waiting on hold

Quote total amount due

• Gives customer accurate pricing information for parts and services performed

Schedule pick up times

• Allows customer to schedule an appointment for pick up directly through the automated voice response system
• Prompts Service Department to prepare car within an allotted timeframe to ensure that car is ready for the pickup appointment

Universal interface with all phone systems

• Enhances unit sales potential by eliminating apprehension associated with upgrading or changing existing phone systems

Open standard data base usage call log

• Records monthly, daily, hourly service calls
• Ability to generate custom reports