Repair Talk


	*In the year 2010, Will your Customers still be on hold...?*


	*What is RepairTalk?*

RepairTalk(tm) is an interactive voice-response server that is interfaced with your Reynolds, ADP, Dealer Solutions, or any other Dealer Management S ystem. To allow customers to check the status of their repair order over the telephone. If Personal attention is required, the system will transfer the customer’s call directly to their service writer.

With the additional Screen POP option, you can have the customer's repair order POP on the service writer's computer screen before he or she answers the phone.


	*What will RepairTalk Do For Me...?*

RepairTalk(tm) increases the efficiency and profitability of the Dealership by allowing Service Advisors to generate more business. Without the constant distraction of status queries, they can answer more questions, close more paperwork, and book new appointments.


	*RepairTalk Features:*


	Call Routing to assigned Service Writer Record Monthly, Daily, Hourly services calls Schedule pickup times Real Time status of repair order Quote total amount due Custom usage reports Universal interface to all phone systems Universal interface to all Dealer Management System 24/7 support, monitoring

RepairTalk frees up your Service Writers to create more revenue and gives your customers better service to improve repeat business

“Satisfied Service customers are 6 times more likely to buy their next vehicle from the same dealership.”
-J.D. Power and Associates


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